Introduction
Welcome to the world of BOHRCAFÉ, by accessing and using web site www.bohrcafe.com you accept and are subject to the terms and conditions established by the company.
Ownership of the information
All information published onwww.bohrcafe.com is exclusively owned by BOHRCAFÉ – CEYCO Ltda, therefore they hold full intellectual property on pictures, images, illustrations, logos, texts, graphic design, etc… or any other content that is reproduced, printed, downloaded or saved from this site.
Data protection
Complying with Law 1581 dated 2012 and its Statutory Decree 1377 dated 2013, or Law on Personal Data Protection, BOHRCAFÉ – CEYCO Ltda informs its customers and users that when completing any form on www.bohrcafe.com you are authorizing the company to store said information in databases governed by security and confidentiality policies, and also to use it for marketing communications on our products, sale, events or others for advertising purposes that will help us improve the user experience with the brand. Similarly, if the user is required to update or correct his information or if he wishes to have it removed from our databases, he will need to send an email to info@bohrcafe.com, said information shall be deleted in 10 business days from the day after the request is made. However, in the case of data provided upon purchase on our online shop, said confidential information shall be sent directly and encrypted to the corresponding financial institution and BOHRCAFÉ – CEYCO Ltda, shall not interfere in the use of said information.
Links to third parties
In order to provide its customers and users countless benefits, BOHRCAFÉ – CEYCO Ltda, shall undertake partnerships and agreements with various third parties web sites. Even if they are contracted by BOHRCAFÉ – CEYCO Ltda the latter shall have no control over these sites, which may have privacy and data collection techniques different from those used bv BOHRCAFÉ – CEYCO Ltda, therefore the brand shall not hold any responsibility or obligation in the use of said techniques and actions nor with regard to the privacy policies or the content of said web sites.
Characteristics of the Product
For BOHRCAFÉ its customers and users satisfaction is paramount, therefore when displaying its products, it undertakes to present them as closest to reality as possible, taking into account, colors, description of materials, measurements and sizes and to share any characteristic that highlights or affect the product; however, there will be cases in which the colors of the products observed on your computer screen are subject to variations, which shall depend sometimes on the quality of your screen; in this regard, BOHRCAFÉ – CEYCO Ltda shall not guarantee that said colors are exactly like those of the actual product.
The availability of the products displayed on the online shop and on the web page are subject to existing stock for any of the two sites.
Pricing policies
The products offered on www.bohrcafe.com usually have the same prices as the products offered at the BOHRCAFÉ stores; however in some cases, there may be differences due to offers or special prices on the online shop and at the BOHRCAFÉ stores, said promotions shall be communicated to customers and users through the different media used by the company. Availability of the products displayed on the online shop shall be subject to stock.
The prices displayed on the online shop include VAT.
Purchase and delivery policies
Only natural persons are enabled to make purchase on the online store.
Purchases made on the online store shall only apply for Colombia.
Upon completion of the purchase process, BOHRCAFÉ – CEYCO Ltda shall send an e-mail notification of the order, detailing the amounts paid, description and the information registered for the purchase.
Delivery shall take place at the address entered upon registration, address changes shall be accepted only if the product has not been shipped from the factory and under prior confirmation of information at phone number 2124980, this change may affect the delivery times of the product established in the initial purchase. In cases where the delivery of an order fails due to incorrect data provided by the customer or user generating costs additional to those established in the initial purchase, such additional costs shall be borne by the customer or user.
BOHRCAFÉ – CEYCO Ltda shall deliver within the Colombian territory, applying the destinations available on the listing of coverage zones upon registration.
The customer or user shall receive the requested products along with the respective invoice in a sealed box, in the event of issues upon delivery, the customer or user must contact telephone 2124980 Monday-Friday from 8:00 am to 12.00 or from 2:00 pm to 4:00 pm, no later than 24 hours and report said issues: .
Once the transaction has been confirmed, customers and users can track their orders by calling 2124980 from Monday to Friday from 8:00 am to 12: 00 m or from 2:00 pm to 4:00 pm. The delivery timeline shall be 8 business days counted as of the first business day after the order was placed. Deliveries shall take place through couriers recognized in the country providing customers and users a timely and safe service. These delivery times may be altered due to weather or law enforcement conditions that may take place and are beyond the control of BOHRCAFÉ – CEYCO Ltda and the courier company.
If the customer or user does not receive his order within the established timeline, he must contact +57 (1) 2124980 from Monday to Friday from 8:00 am to 12: 00 m or from 2:00 pm to 4:00 pm or send an email to info@bohrcafe.com, BOHRCAFÉ – CEYCO Ltda shall verify in conjunction with the courier company and provide an answer within 48 hours as well as the actions undertaken for the customer or user to receive the order and start enjoying it. BOHRCAFÉ reserves the right to cancel the order and ship it afterwards in the event of accidents beyond its control; this shall be notified to the customer or user in advance.
Withdrawal and return policies
According to the right to withdrawal enshrined in Law 1480 art. 47 dated 2011, the maximum term for a customer or user to request withdrawal is 5 business days from the order receipt date. The product must be returned in its original packaging, in perfect condition without any physical alteration, with its respective invoice. The customer or user shall bear all carrier costs and all others generated by the return of the product.
The product must be returned to Calle 60a # 3a-38 1st floor, Chapinero alto, Bogotá – Colombia, from which it was shipped, address to BOHRCAFÉ – CEYCO Ltda Online store department.
BOHRCAFÉ – CEYCO Ltda shall reimburse the total amount paid by the customer or user without any type of deductions or withholdings within a term no later than 30 calendar days from the date the answer was sent by BOHRCAFÉ – CEYCO Ltda.
Replacement policies
If the customer or user is not happy with the product purchase on the online shop, he may change it for another product in a term no later than 15 calendar days from the date reflected in the invoice. ´The change shall be accepted only if the products comply with the established parameters which shall be reviewed prior to responding to the customer or user if the return is accepted or not. Parameters: The product must not have been used and or show any evidence of the usage of cleaning products. It shall be in the same conditions in which it was shipped, it must bear the original external and internal labels, it must arrive in its original packaging with a copy of the invoice. Items purchased under a promotion cannot be replaced. If the customer or user requests replacement 8 calendar days from the order receipt date, BOHRCAFÉ – CEYCO Ltda shall bear the carrier costs, shipments sent after this timeline shall be paid by the customer or user. In the event that the replacement is not accepted, the customer or user shall bear all carrier costs and all others generated by the return of the product. The product must be returned to Calle 60a # 3a-38 1st floor, Chapinero alto, Bogotá – Colombia, from which it was shipped, address to BOHRCAFÉ – CEYCO Ltda Online store department.
The best treatment is key for the BOHRCAFÉ coffee and accessories to maintain their optimal conditions; however, in the event that the product shows quality issues and these are clearly the responsibility of the brand, BOHRCAFÉ – CEYCO Ltda shall authorize the replacement or repair of the product and the additional costs incurred by the customer or user shall be reimbursed and borne by BOHRCAFÉ – CEYCO Ltda. Acceptance of changes shall occur only if the products comply with the established parameters which shall be reviewed by the technical area prior to responding to the customer or customer. Parameters: The product must be free of evidence of the use of cleaning, bleaching, corrosive and solvent substances, as these can damage the finish of materials. The product must be within the warranty coverage period established for the products regardless the method of sale, it must not be exposed to excessive heat or moist, it must not show alterations or changes that have damaged its shape or color, nor should it be machine or hand washed. If the customer or user requests replacement 8 calendar days from the order receipt date, BOHRCAFÉ – CEYCO Ltda shall bear the carrier costs, shipments sent after this timeline shall be paid by the customer or user. In the event that the replacement is not accepted, the customer or user shall bear all carrier costs and all others generated by the shipment of the product. The product must be shipped to Calle 60a # 3a-38 1st floor, Chapinero alto, Bogotá – Colombia, the same address from which the order was shipped, addressed to BOHRCAFÉ – CEYCO Ltda Online store department. Once replacement of a product has been approved, BOHRCAFÉ – CEYCO Ltda shall send to the customer or customer an email notification and shall issue a virtual voucher with a code, which can be used for a new purchase on the online shop only.
In the event that BOHRCAFÉ – CEYCO Ltda has incurred in a mistake when sending a product different from the one requested, the company shall take responsibility and reimburse and bear the resulting additional carrier costs incurred by the customer or user, the customer or user must report the error to 2124980 from Monday to Friday from 8:00 am to 12: 00 m or from 2:00 pm to 4:00 pm, this way the company shall schedule with the courier company the collection of the wrong product and subsequent shipment of the product initially requested.
The response times for replacements or returns shall be 10 business days from the receipt date of the request and of the physical product.
If changes are not accepted, the product shall be shipped again to the customer or user with freight collection service; however, this decision shall be communicated by phone or by e-mail to the customer or user.
Guarantee policies
Collection items have a warranty of six months for manufacturing defects from the purchase date as per the invoice.
Sale items cannot be changed; however their warranty shall be one stipulated in the law for a term of no more than 3 months.